Frequently Asked Questions

DNA (Deoxyribonucleic Acid) is the genetic material that contains the instructions for the development and functioning of all living organisms. SNPs (Single Nucleotide Polymorphisms) are variations in a single nucleotide that occur at specific positions in the genome. These variations can influence various traits, including talents, learning abilities, personality, nutrition needs, and health predispositions.

A DNA test analyzes your genetic material to provide insights into various aspects of your biology. Our DNA tests examine specific genetic markers (SNPs) to reveal information about talents, learning abilities, personality traits, nutritional needs, health predispositions, and career inclinations. The test is performed using a simple, non-invasive buccal swab (cheek swab) that collects cells from inside your mouth.

Absolute Genetic Technologies (AGT) is Asia's leading expert in pediatric DNA and child development. We specialize in providing comprehensive DNA testing services specifically designed for children and families. Our team consists of professional scientists with over 60 years of collective experience in human genetic research. We are committed to helping parents understand their child's unique genetic profile to support personalized growth and development.

We consist of professional scientists with over 60 years of collective experience in human genetic research. Our DNA testing services stand out because of: • Medical Device Authority (MDA) approved DNA test kits for trusted quality • MySTI-certified DNA tests • Cutting-edge US genotyping technology with 99.8% analytical accuracy • CLIA-certified US laboratory processing • Singapore-patented Asian-specific genetic analysis technology • Largest Asian-specific DNA and child development database • MOH- and PDPA-compliant with a robust, secure data protection policy Our DNA Test analyzed over 1,000 genes associated with talent, learning abilities, emotional traits, personality, overall wellness, nutrition, health and career inclinations. Our algorithm is based on 50,000 Asian reference data, which ensure a highly reliable interpretation of the Asian population. AGT's strong reputation is built on trust and transparency — you can watch this video to understand why our tests are trusted by thousands of families. To see exactly what you'll receive, you can also preview a sample of our DNA test report here.

We offer comprehensive DNA testing services including: • Decode Talent DNA Test - Discover your child's natural talents, learning abilities, and cognitive strengths • Decode Nutrition DNA Test - Understand nutritional needs and metabolism • Decode Health DNA Test - Learn about health predispositions and wellness • Decode Career DNA Test - Explore career inclinations and professional strengths • Bundle Packages - Comprehensive testing packages combining multiple tests We also provide 1-on-1 consultations with our specialists to help you understand and apply the results, along with lifetime access to expert-led community support and tailored parenting guides.

Each DNA test package includes: • DNA collection kit with buccal swabs and instructions • Laboratory processing and analysis • Comprehensive DNA test report delivered via our app • 1-on-1 consultation session with our specialist • Lifetime access to expert-led community support • Personalized parenting guides and resources • Free updates to your report as new research becomes available

Our DNA tests use cutting-edge US genotyping technology with 99.8% analytical accuracy. All samples are processed in CLIA-certified laboratories in Singapore or the US. Our analysis is based on a reference database of over 50,000 Asian genetic profiles, ensuring highly reliable and population-specific results. We maintain strict quality checks at every stage of the process, and all results are analyzed by our expert bioinformaticians.

After you receive your DNA test report: 1. You'll be notified via email and through our app when your report is ready 2. You can access your comprehensive report through our secure app 3. We'll schedule a 1-on-1 consultation session with our specialist to help you understand the results 4. You'll gain lifetime access to expert-led community support 5. You'll receive personalized parenting guides tailored to your child's genetic profile 6. You'll receive free updates as new research becomes available

If a DNA sample fails quality control or doesn't contain sufficient DNA for analysis, we will: 1. Notify you immediately about the issue 2. Provide a replacement DNA collection kit free of charge 3. Guide you through the proper collection process to ensure success 4. Process the new sample at no additional cost We have a very high success rate, and our team will work with you to ensure we get a quality sample. If you have concerns about sample collection, please contact our support team for assistance.

You will be notified through multiple channels when your child's report is ready: • Email notification sent to your registered email address • Push notification through our mobile app (if you have it installed) • SMS notification (if you provided a mobile number) • Dashboard update in your online account The notification will include instructions on how to access the report and schedule your consultation session.

Yes, registering your information is very important for several reasons: • Ensures accurate sample tracking and processing • Allows us to contact you about your results and any updates • Provides secure access to your report through our app • Enables us to schedule your consultation session • Ensures compliance with medical and data protection regulations • Allows us to provide personalized support and recommendations Your information is kept confidential and secure in accordance with PDPA and MOH regulations.

You can collect your child's or your DNA sample through any of the following options: At our office: You're more than welcome to visit our office at Wisma UOA II, Kuala Lumpur during the working day to complete your order and collect the buccal swab sample. If the test is for your child, your child must be present. If the test is for yourself, you'll need to be present for the sample collection. Our friendly team will be there to guide you through the process and answer any questions you may have. At an authorised DNA collection center: We can assist you in scheduling an appointment at one of our approved partner centers. If the test is for your child, your child must be present. If it's for yourself, you'll need to be present for the sample collection. Our friendly partner staff will guide you through the process and answer any questions you may have. At home: For maximum convenience, we offer free shipping of the DNA test kit directly to your home. You can easily collect the sample using our easy-to-use at-home test kit, following the included instructions or our video guide. Please note that the return shipping cost to our office in Malaysia or Singapore will be the responsibility of the customer. Important Note: To ensure a high-quality DNA sample, please make sure that your child or you do not eat, drink (except plain water), smoke, brush teeth, or apply lipstick at least 1 hour before the sample collection.

Your DNA sample is analyzed in internationally accredited laboratories: • CLIA-certified laboratories in Singapore or the US • Using Illumina's advanced genotyping technology • With 99.8% analytical accuracy • All results undergo strict quality checks • Analyzed by our expert bioinformaticians • Using a reference database of over 50,000 Asian genetic profiles We ensure that all processing meets the highest international standards for genetic testing.

Step 1: DNA sample will be collected non-invasively through saliva using a buccal swab. Unlike blood withdrawal, this method is painless, side-effect free, fast and convenient. Step 2: DNA samples will be processed in internationally accredited labs in Singapore or the US using Illumina's advanced genotyping technology with 99.8% analytical accuracy. All results undergo strict quality checks and are analyzed by our expert bioinformaticians. Using a reference database of over 50,000 Asian genetic profiles, we ensure results are reliable and population-specific. Step 3: DNA report will be delivered via the app. Our specialist will be more than glad to assist you in understanding your child's or your comprehensive genetic insights and results interpretation. Step 4: You can now apply personalized and positive parenting or wellness approaches tailored to your child's or your unique genetic traits. You will also gain lifetime access to expert-led community support and tailored parenting guides, empowering your DNA-based parenting journey every step of the way. For adults, you can now take a proactive approach to wellness and develop a career path based on your unique genetic profile.

Genetic testing is beneficial for: • Parents who want to understand their child's natural talents and learning styles • Families seeking personalized nutrition and wellness guidance • Individuals interested in career development and professional strengths • Parents looking to support their child's emotional and cognitive development • Anyone wanting to make informed decisions about health and wellness based on genetic insights Our tests are suitable for children as young as 2 months old (with parental consent) and adults of all ages.

The minimum age for genetic testing is 2 months old. However, parental consent and presence are required for all minors. For children under 2 years old, we recommend collecting the sample at our office or an authorized collection center where our trained staff can assist with the process to ensure a quality sample.

No, we do not need to draw blood. Our DNA test uses a simple, non-invasive buccal swab (cheek swab) method. This involves gently rubbing a soft swab on the inside of the cheek to collect cells. This method is: • Painless and non-invasive • Side-effect free • Fast and convenient • Suitable for children of all ages • Can be done at home or at our office No needles or blood withdrawal is required.

We take data protection and privacy very seriously: • We are MOH- and PDPA-compliant • All data is encrypted and stored securely • We follow strict data protection policies • Your genetic information is never shared with third parties without your explicit consent • We use secure servers and follow international data protection standards • All staff are trained in data protection and confidentiality • You have the right to access, correct, or delete your data at any time Your privacy and security are our top priorities.

We use buccal swabs (cheek swabs) for several important reasons: • Buccal cells contain high-quality DNA suitable for genetic analysis • The method is non-invasive, painless, and suitable for all ages • It's more reliable than fingerprints for genetic testing • Fingerprints don't contain DNA - they're just patterns on the skin • Buccal swabs provide sufficient DNA for comprehensive analysis • The collection process is simple and can be done at home • It's the industry standard for genetic testing This method ensures we get high-quality DNA samples that allow for accurate and comprehensive genetic analysis.

The Decode Nutrition DNA Test focuses on: • Nutritional needs and metabolism • Vitamin and mineral absorption • Food sensitivities and intolerances • Optimal diet recommendations • Weight management genetics The Decode Health DNA Test focuses on: • Health predispositions and wellness • Disease risk factors • Overall health optimization • Preventive health strategies • Wellness recommendations While both tests provide valuable health insights, the Nutrition Test is more focused on dietary needs and metabolism, while the Health Test provides broader health and wellness insights. Many customers choose to do both tests for comprehensive health understanding.

We have helped over 30,000 parents unlock their child's DNA potential. Our tests are trusted by thousands of families across Malaysia and Singapore. We continue to grow as more parents discover the value of personalized, DNA-based parenting insights.

What makes us different: • Asia's leading expert in pediatric DNA and child development • Largest Asian-specific DNA database (50,000+ profiles) • Singapore-patented Asian-specific genetic analysis technology • Comprehensive analysis of 1,000+ genes • 99.8% analytical accuracy • MDA-approved and MySTI-certified • Lifetime support and free updates • 1-on-1 consultations with specialists • Personalized parenting guides • Expert-led community support We're not just a testing company - we're your partner in understanding and nurturing your child's unique potential.

Currently, our DNA test kits and services are available in Malaysia and Singapore. We ship DNA test kits to addresses within these countries. If you are located outside Malaysia or Singapore, please contact our customer service team to discuss available options and shipping arrangements.

If you haven't received your DNA collection kit: 1. Check your email (including spam folder) for shipping confirmation 2. Allow 3-5 business days for delivery within Malaysia/Singapore 3. Contact our customer service team with your order number 4. We can track your shipment and provide updates 5. If lost in transit, we'll send a replacement kit free of charge Please have your order number ready when contacting us for faster assistance.

You can register for a DNA test kit in several ways: • Online: Visit our website and complete the registration form • Phone: Call our customer service hotline • Email: Send us an email with your details • In-person: Visit our office at Wisma UOA II, Kuala Lumpur During registration, you'll need to provide: • Personal information (name, contact details) • Child's information (if testing a child) • Preferred collection method (office, collection center, or home) • Payment information Our team will guide you through the process and answer any questions.

Sample ID is a unique identification number assigned to your DNA sample. This ID: • Links your sample to your account • Allows you to track your sample's processing status • Is used for secure access to your results • Ensures accurate sample tracking throughout the process • Is provided when you register and receive your kit You'll find your Sample ID on your collection kit and in your account dashboard. Keep this ID safe as you'll need it to access your results.

We accept multiple payment methods: • Credit/Debit cards (Visa, Mastercard) • Online banking (FPX) • Bank transfer • Cash (if purchasing at our office) Payment is required when you place your order. Once payment is confirmed, we'll process your order and ship your DNA collection kit. For installment plans, please contact our customer service team to discuss available options.

Yes, we offer installment plans for eligible customers. Please contact our customer service team to: • Discuss available installment options • Check eligibility requirements • Set up a payment plan that works for you Installment plans are subject to approval and terms and conditions apply. Our team will be happy to help you find a payment solution that fits your needs.

You'll receive your DNA Test Kit through: • Free shipping to your registered address (Malaysia/Singapore) • Standard delivery takes 3-5 business days • You'll receive tracking information via email • You can also collect it in person at our office • Or pick it up at an authorized collection center The kit includes everything you need: buccal swabs, collection instructions, sample storage materials, and a prepaid return envelope.

You will need to collect your child's or your inner cheek DNA by gently rubbing the buccal swab on both left and right cheeks for about 10 times on each side. To ensure a high-quality DNA sample, please make sure that your child or you do not eat, drink (except plain water), smoke, brush teeth, or apply lipstick at least 1 hour before the sample collection. Please refer to the sample collection guidelines included in the kit or watch the step-by-step video for complete instructions.

After placing your order and payment confirmation: • Standard delivery: 3-5 business days within Malaysia/Singapore • Express delivery: 1-2 business days (additional fee applies) • Office pickup: Same day or next business day (if ordered before 2 PM) You'll receive tracking information via email once your kit is shipped. Delivery times may vary during peak periods or public holidays.

Yes, you can register your information later, but we recommend registering at the time of purchase for several reasons: • Ensures accurate sample tracking • Allows us to contact you about your results • Prevents delays in processing • Ensures you receive all notifications However, you can update your information anytime through your account dashboard or by contacting customer service. Just make sure to register before sending your sample to avoid processing delays.

After collecting your DNA sample: • Use the prepaid return envelope included in your kit • Send it to our office address (provided in the kit) • Or drop it off at our office: Wisma UOA II, Kuala Lumpur • Or return it to an authorized collection center Make sure to: • Seal the sample properly • Include your Sample ID • Send it within 24-48 hours of collection • Keep the tracking number for the return shipment If you're unsure, contact our customer service team for guidance.

You can access your results through: • Our secure mobile app (download from App Store or Google Play) • Your online account dashboard on our website • Email link sent to your registered email address To access: 1. Log in using your registered email and password 2. Enter your Sample ID if prompted 3. View your comprehensive report 4. Download or print your report If you have trouble accessing your results, contact our support team for assistance.

Yes! We design our reports to be user-friendly and easy to understand: • Clear explanations of each trait and result • Visual charts and graphs for easy interpretation • Plain language explanations (not just scientific jargon) • Practical recommendations and actionable insights • 1-on-1 consultation included to explain everything • Lifetime support to answer questions Our specialists will walk you through your report during the consultation session, ensuring you understand all aspects of your results and how to apply them.

Yes, a 1-on-1 consultation is included with every DNA test. The consultation: • Is conducted online via video call (Zoom, Google Meet, etc.) • Can also be done in-person at our office (by appointment) • Lasts approximately 45-60 minutes • Is scheduled after you receive your report • Is conducted by our trained specialists During the consultation, our specialist will: • Explain your results in detail • Answer all your questions • Provide personalized recommendations • Help you understand how to apply the insights • Discuss next steps and support resources

Yes! We provide ongoing support: • Lifetime access to expert-led community support • Personalized parenting guides tailored to your child's profile • Free updates to your report as new research becomes available • Email support for questions • Access to educational resources and articles • Regular webinars and workshops • Support group access We're committed to supporting you throughout your DNA-based parenting journey, not just at the time of testing.

With Decode Talent DNA Test results, parents can: • Understand their child's natural learning style and adapt teaching methods • Identify and nurture their child's natural talents • Choose activities and hobbies that match their child's strengths • Support emotional development based on genetic traits • Make informed decisions about education and enrichment programs • Understand their child's personality traits and communication style • Support their child's career development from an early age • Create personalized parenting strategies • Build confidence by focusing on strengths • Reduce frustration by understanding natural tendencies These insights empower parents to make more informed decisions and provide targeted support.

The 1-on-1 consultation: • Duration: Approximately 45-60 minutes • Format: Can be conducted online (via video call) or in-person at our office • Online options: Zoom, Google Meet, or other video platforms • In-person: Available by appointment at our office in Wisma UOA II, Kuala Lumpur You can choose the format that's most convenient for you. Both formats provide the same comprehensive explanation and support. The consultation is scheduled after you receive your report, and you'll receive a calendar invitation with the details.

Yes! We provide free updates to your report: • As new genetic research becomes available • When we add new traits or insights to our analysis • When we improve our interpretation algorithms • You'll be notified via email when updates are available • Updates are automatically reflected in your account • No additional cost for report updates • Lifetime access to updated reports This ensures your report stays current with the latest scientific research and provides ongoing value.